Shipping Policy

Effective Date: 2025

Thank you for shopping with Jowao.com! This Shipping Policy outlines the shipping methods, costs, and delivery times for orders placed on our Website ("Website"). By placing an order, you agree to the terms outlined below.

1. Shipping Locations

We currently ship to addresses within the United States. Unfortunately, we do not ship to P.O. boxes, APO/FPO addresses, or international locations outside the U.S. at this time.

2. Processing Time

  • Orders are typically processed within [Insert Number] business days (excluding weekends and holidays) after payment confirmation.
  • You will receive a confirmation email with tracking information once your order has shipped.
  • Processing delays may occur during peak seasons or due to unforeseen circumstances.

3. Shipping Methods & Delivery Times

We offer the following shipping options:

Shipping Method

Estimated Delivery Time

Cost

Standard Shipping

[Insert Number] business days

[Insert Cost]

Expedited Shipping

[Insert Number] business days

[Insert Cost]

Overnight Shipping

[Insert Number] business days

[Insert Cost]

Delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on the shipping method selected and the destination address.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your delivery on the carrier’s website.

6. Lost or Delayed Shipments

If your order is significantly delayed or lost in transit, please contact us at contact@jowao.com. We will work with the carrier to resolve the issue as quickly as possible.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within [Insert Number] days of delivery. We will arrange for a replacement or refund as necessary.

8. International Shipping

Currently, we do not offer international shipping. If you are located outside the U.S., please check back for updates on expanded shipping options in the future.

9. Contact Us

If you have any questions about our Shipping Policy, please reach out to us:

Email: contact@jowao.com
Address: 28 Avenue Professeur Tixier, 38300 Bourgoin-Jallieu, France

We appreciate your business and look forward to serving you!